Digitization is significantly changing the way healthcare organizations deliver care and services to patients. In particular, the use of electronic health records (EHRs) is improving the accuracy and accessibility of patient information. Despite this, the adoption rate of EHRs is still low and meets resistance from many healthcare providers.

Medical records are extremely private and their exposure could lead to negative consequences such as social stigma and job discrimination. The Health Insurance Portability and Accountability Act (HIPAA) protects this information and grants patients the right to view their own health information so that they can enjoy more control over their care.